5-YEAR FRAME WARRANTY
All SUPERIOR frames from the 2020 collection onwards come with a FREE extended warranty of 5 years without registration. The extended warranty starts with the purchase of the bike and only applies to the original buyer (owner) and is not transferable.
The extended warranty only covers manufacturing defects in the frame and its construction, not the finish/paint of the frame and accessories. This warranty does not cover normal wear and tear or defects, malfunctions or failures resulting from abuse, neglect, improper assembly and maintenance, alteration, modification, accident or misuse.
The five-year warranty for the frame applies only if an inspection is done once a year by an authorised SUPERIOR dealer according to maintenance requirements as set forth in the manual. The annual maintenance service must be stamped and signed on the warranty card. If this annual service has not been carried out, the five-year warranty on the frame will be reduced to two years. The costs for maintenance and service have to be covered by the owner.
All claims under this warranty must be made through the dealer from whom the bicycle was purchased. The bicycle that is the subject of the claim must be presented in complete and clean condition with the frame serial number legible. The original warranty card and proof of purchase must be presented with the claim.
Acceptance of the warranty is ultimately subject to the decision of the manufacturer. Under the extended warranty, if the claim is justified, the damaged frame will be repaired or replaced with the same or the most similar and comparable frame available at the time the claim is made. All the costs of setting up the bike due to differences in the new frame are paid by the bike owner. The warranty only applies to the frame; the service work associated with rebuilding or improving the bike due to the replaced frame is fully covered by the owner of the bike. If the frame is repaired or replaced, the customer is not entitled to a new warranty period; in such cases, the warranty is given for the maximum remaining period of the original extended warranty.